SAMPLE SUPPORT DASHBOARD
NAME: Kelly Conrad
TEAM: Customer Success
ROLE: Support Technician Lv. 2
MANAGER: Angela Castillo
30 Day Chat Score:
Up 4% from prior period
INSIGHTS FOR KELLY:
- You confirm the client's problem 96% of the time which is ABOVE AVERAGE.
- You ask if the issue has been resolved to the client's satisfaction 72% of the time which is AVERAGE.
- Your response times exceed 30 seconds 22% of the time which is BELOW AVERAGE.
- You use proper grammar and spelling 96% of the time which is ABOVE AVERAGE.
SUPPORT CHAT METRICS
Chatalytics helps increase NPS & decrease support onboarding time
Potential increase in NPS
Decrease in support training time
Reduction in Churn / RTC Requests
Increase in Favorable Chat Ratings